It is natural for dissatisfaction to occur due to the difference in viewpoint between the medical staff (hospital) and patient who receives medical treatment.
In this report, we paid attention to MRI inspection, and by having the medical staff play the role of patient, verified what kind of dissatisfaction can occur.
A problem can be solved by doing business improvement with the conception of the patient being viewed as the leader. This can result in permanent results.
We found that the degree of patient's satisfaction was improved by making improvement immediately relating to the patient.
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